Terms and Conditions
Cancellation Policy -
All classes must be prepaid and all clients agree to our 6hr notice policy when cancelling and/or rescheduling. So if you’re booked into a class and cancel with less than 6 hours’ notice or dont show up, you will loose your class and will not be able to get a refund. If you have a monthly unlimited offer or unlimited member and you cancel with less than 6 hours notice or do not show then you will be charged for the class drop in price £14.
We understand that life happens so we give you one strike a month as we're not mean, but if it happens again you will be charged as we can only fit 8 people in the studio, someone else wouldn't have been able to book and simply because it is unfair.
Class start time:
Please arrive at least 10 minutes before your appointment start time to come in and say hi and get comfortable on your mat.
Class will start on time and you wont be allowed in if you are late. We do not have a reception currently so dont take your chances.
Please note our cancelation/no show policy:
Cancelations can be made up to 12 hours prior to your class free of charge, and your credit will be added back to your account.
If you have a class pack and cancel after the 12 hour grace period or dont show up you will loose your class/credit.
If you have an unlimited pass/membership and cancel after the 12 hour grace period or dont show up you will incur a £10 fee.
Please understand that we are a small independent studio and we pour our heart and soul into every single class so we really appreciate your cooperation on all of the above to ensure that we can keep going and keep building this beautiful blossoming community.
By booking and or coming to VATA you agree and take full responsibility that-(see below)
The information available on or through this Site, and the Services supplied via or in connection with this Site or at VATA E2 do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that such contents and services are suitable for you. It is not our responsibility to do so. Before commencing any exercise regime, you should consult your physician
Neither VATA E2, nor its partners, instructors and employees are responsible for any injuries suffered by the member caused whole or in part by the Member’s failure to faithfully follow the instructions of the instructor or by any physical impairment of the member not fully disclosed to the Studios in writing.
Neither VATA E2, nor its partners, instructors and employees are responsible for loss or damage to a Member’s personal belongings.
Upon Booking or attending a class and VATA E2 You, your legal representatives and your heirs release waive, discharge and covenant, not to sue VATA E2 and its instructors for any injury or death caused by their negligence or other acts.
What precautions have we put in place to ensure your safety-
Classes are limited to 8 people to allow for strict social distancing measures (which is fabulous as you have lots of space to move!).
All bookings are made online through our website or the MindBody app for minimal contact.
There is hand sanitiser on entry and all around the building along with social distancing stickers.
You must wear a mask upon entering the premises and can only take it off if sitting down for food and drink or on your mat ready for class.
We have cleaning sprays all around and are cleaning surfaces, handles, the Yoga space and all communal areas thoroughly in between each class.
What we would like from you -
1. To wear face masks at all times unless you are eating or drinking or on your yoga mat.
2. Please use hand sanitiser and keep contact with surfaces to a minimum.
3. Upon booking any service or class at VATA E2 you confirm that you have not travelled anywhere in the past two weeks. You confirm that you do not have a fever, dry persistent cough, feel fatigued or have any COVID-19 symptoms and have not knowingly been in contact with anyone who does. You understand that it is your duty to inform Vata if you have any symptoms before or after attending a class.
4. It is your duty to follow government guidelines to keep me and others safe and your duty to keep clean, use sanitiser, keep contact with surfaces to a minimum, keep a safe distance from other people and wear a mask inside (unless seated or on your mat).
INFORMATION WE MAY COLLECT ABOUT YOU - Direct interactions
We may collect personal data, that includes your name, date of birth, address, email address, contact information, health, emergency contact and doctor information, financial information (payment information such as credit or debit card or direct debit details).
We may collect and process the following data about you:
Information you provide when you use our website, Booking system or any other processor service (for example WIX Bookings or Square. This includes information you provide when you book a class, workshop or course, purchase any other product or service, subscribe to our mailing list or enter a competition or promotion. We may also ask you for information if you report a problem with our website.
Information you provide when you contact us by email, through our contact forms on our website or social media platforms, by telephone, in writing or in person, including all studio registration and membership forms. We may keep a copy of that correspondence or communication.
Details of your visits to the website and the resources that you access as set out in IP Addresses.
If you are aged 18 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information us. Users without this consent are not allowed to provide us with personal information.
If you are providing information on behalf of another person, please get their permission beforehand whenever you provide personal information to us. Users without this consent are not allowed to provide us with personal information
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
to provide customer support e.g. responding to your enquiries;
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, goods and services that you request from us;
to send you a welcome email, to verify your account when you register with the site or sign-up at one of our events and other emails for the purposes of providing any services or products to you, including in relation to account management or system maintenance or setting consent preferences.
for internal record keeping and to improve our goods and services;
For you to make payments through our booking system ‘WIX Bookings’
to notify you about changes to our goods, services or class & workshop schedules;
to provide you with information of product and services we offer that are similar to those that you have already purchased or other goods or services we believe may be of interest to you. We will not share your data with third parties for marketing purposes.
to ensure that content from our site is presented in the most effective manner for you and for your computer; to administer our site for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
We will only use financial or credit card information to discharge our legal / regulatory duties and to process payments made by you for our products and services or due to you by agreement (e.g. refunds); or to investigate financial transactions with our bank or payment processor.
LEGAL BASIS FOR DATA PROCESSING
We can process personal data on various legal bases:
For processing operations for which we obtain your consent for a specific processing purpose, Article 6(1)(a) of the GDPR is our legal basis. For example, purchase of a class pass or consent to marketing emails.
If the processing of personal data is necessary for the performance of a contract with yourself, for example, when processing operations are necessary to provide you with our products or services, the processing is based on Article 6(1)(b) of the GDPR. This includes processing required from your inquiries concerning our products or services.
We are obliged to comply with UK laws and guidance provided by UK regulatory bodies and where we are subject to a legal obligation by which processing of personal data is required, our processing is based on Article 6(1)(c) of the GDPR.
Finally, we can base our processing operations on Article 6(1)(f) of the GDPR: in specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
THIRD PARTY SERVICES
Certain providers may be located in, or have facilities that are located in, a different jurisdiction than either you or us for example, WIX, WIX Bookings, Instagram, Facebook which means your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
We may also disclose your personal information to third parties: only in the event that we consider selling the business entity; in the event of an insolvency situation or to protect our rights, our property, our customers, or others.
Where you have chosen a password to access certain parts of our booking site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
You have a number of rights in relation to our use of your personal information and can request us to do various things with this information. For example, at any time you can ask us to correct mistakes or delete your information (unless we are legally obliged to keep it for any reason for example 'Track and Trace') .
By continuing to browse our site, you consent to us placing cookies on your computer (unless you have chosen to disable them via your browser). Certain features of depend on Cookies to function ‐ you may still block these, but please be aware that our site may not work properly if you do.
Our website plug ins like WIX bookings, Square, Instagram may also use their own cookies too.
Learn more about how cookies are used here https://www.allaboutcookies.org/